Custom-made machine: Any required custom-made machine can be designed and manufactured for convenient operation and reasonable cost.
Installation: 1.We provide videos and instruction manual to show the process of installation. 2.We provide training for installation for free in our factory. 3.We can send technician to buyer's factory to install the machine and provide training service.
After Sales Service: 1. The machine will have one year warranty .
During the warranty year if any of the parts broken not by man-made.We will free charge to replace the new one to you.The warranty will begin after the machine send out. 2. Free lifetime technique support. 3.After the warranty period, the spares for replacement are offered based on certain charge.
Q1: How to find a Packing machine suitable for my product? Tell us about your product details and packing requirements. 1. What kind of product you would liek to pack? 2. The bag/sachet/pouch size of you need for the product packing ( the length, width). 3. The weigh of each pack you need. 4. You requirement for the machines and the bag style.
Q2: Is engineer available to serve oversea? Yes, but the travel fee is responsible by you. In order to save your cost, we will send you a video of full details machine installation and assist you till the end.
Q3. How can we make sure about the machine quality after placking the order? Before delivery, we will send you the pictures and videos for you to check the machine quality. And also you can arrange for quality checking by yourself or by your contacts in China.
Q4. We are afraid you won't send us the machine after we send you the money? We have our business license and certificate. And it is available for us to use alibaba trade assurance service,guarantee your money, and guarantee your machine's on-time delivery and machine quality.
Q5. Can you explain me the whole transaction process ? 1.Sign the Contact 2.Arrange 30% deposit to our factory 3.Factory arrange production 4.Testing & detecting the machine before shipping 5.Inspected by customer or third agency through online or site test. 6.Arrange the balance payment before shipment.
Q6: Will you provides the delivery service? A: Yes. Please inform us of your final destination, we will check with our shipping agent to quote the shipping cost for your reference before delivery.